Shipping & Handling Policies

We utilize UPS and the USPS to ship our products within the United States and the US Postal Service to international locations. We charge a flat shipping fee so you can add as much paper to your order without incurring additional shipping fees. UPS Next-day Air and 2-day Air services are all offered at an additional cost so you can choose the price and speed that fits your needs. Contact us to get a quote for expedited shipping on your order. (You can learn more about shipping costs HERE.) Most orders are usually fulfilled and placed with the carrier for shipment within 2 business days, Monday through Friday from the Salt Lake City area. We reserve the right to utilize any carrier or service level to facilitate the timely delivery of your order. We are unable to ship to APO, FPO, DPO, EPO addresses and Freight Forwarders.

The transit times shown above do not include the time necessary to package and fulfill your order. If you need a time-definite delivery, UPS Next Day Air shipping must be purchased. Please contact us at 877-810-4174 for expedited shipping charges. Any service guarantees are provided by UPS and subject to their terms and conditions. Mile High Net Stores LLC does not guarantee any transit times. 

Shortages or Damage During Transit: We double check every order for accuracy and use extreme care in packaging your order. In the unlikely event that your order gets damaged during shipment or is missing an item, notice must be given to us within 72 hours of delivery. You can contact our customer service representatives at 877-810-4174 for further instructions. You must retain any damaged items and packaging.

Free Shipping Promotions
At times, we offer free ground shipping to qualified orders within the United States. If free shipping is selected, regardless of the carrier and method selected at checkout, Mile High Net Stores LLC reserves the right to utilize any carrier and shipping method in order to most efficiently deliver your order. If your order qualifies for free shipping, you may choose shipping options other than ground delivery to expedite your order. These options are provided at an additional cost shown at checkout. In the event that a paper or order is returned for a refund under a free shipping promotion, the cost of shipping will be deducted from the refund. 

Refused and Returned Deliveries
Any package that is refused or returned to sender will have all return shipping charges, customs fees and duties deducted before any refund will be provided.

**International Customers**
Mile High Net Stores LLC ships our products internationally through the United States Postal Service using Priority or Express service which provides insurance and tracking on the package. We strive to ensure our shipments meet custom regulations in the destination country. However, due to the sheer volume of possible municipalities and frequent law changes, we are unable to guarantee that your order will meet your local customs requirements. Additionally, Mile High Net Stores has no control over the amount of time a package is detained by customs and we are not responsible for any additional taxes, fees or charges that might be levied by your local authorities.